Privacy Policy

Last updated 2025-10-18

1. Introduction

This Privacy Policy (“Policy”) describes how Idalia Technology Pty. Ltd. (“Idalia Technology,” “Company,” “we,” “our,” or “us”) collects, uses, and shares personal information of business clients and users of our enterprise SaaS platform and related services (collectively, the “Services”), including our website at https://www.useidalia.com (the “Site”).

This Policy applies to all personal information we collect through our Site, software products, and Services, as well as to personal information you provide directly to us through customer engagement, onboarding, or support interactions.

By using our Site or Services, you agree to the collection, use, disclosure, and handling of your personal information as described in this Policy, consistent with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

If you do not agree with the terms of this Policy, please do not use the Site or Services.

2. Personal Information We Collect

We collect personal information in several ways to provide and improve our Services. The information we collect depends on how you use our products and how you interact with us.

a. Information You Provide to Us

Identity and contact details — e.g., name, email address, company name, and business contact information.
Account credentials — usernames, passwords, and authentication data.
Billing and payment information — business billing addresses and payment transaction data.
User content — data, files, or materials you upload into the Service.
Customer communications — feedback, support requests, and inquiries you provide.
Professional information — your role, department, and company affiliation.

b. Information Collected Automatically

Device and connection information (e.g., IP address, browser type and version).
Usage data (e.g., pages visited, timestamps, and session activity).
Referring websites or applications.
Information collected through cookies and similar technologies for analytics, functionality, and security.

We use cookies to improve your experience, system performance, and feature reliability. You can control cookie usage through your browser settings.

c. Information from Third Parties

Integration partners and authentication providers.
Public databases or professional networking services.
Payment processors or resellers that facilitate access to our Services.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

a. Service Delivery and Administration

To provide, operate, and support our SaaS products.
To authenticate users and manage accounts.
To process transactions and send billing communications.
To provide technical and customer support.

b. Personalization and Improvement

To tailor the user experience and improve features.
To analyze product performance and user satisfaction.
To develop new functionalities and Services.

c. Communication

To send updates about your account, subscription, or product changes.
To provide marketing or informational communications (subject to opt-out rights).
To respond to inquiries and requests.

d. Research and Analytics

To aggregate or de-identify data for statistical analysis.
To understand usage patterns and product performance.
To enhance reliability and detect errors.

e. Legal, Regulatory, and Security Compliance

To comply with laws and government requests.
To enforce our Terms of Service and prevent fraud or security breaches.

We do not use personal information to train AI or machine learning models.

We may disclose your personal information to trusted third parties who assist us in providing and maintaining our Services.

a. Affiliates and Subsidiaries

Entities under common ownership or control that support global operations.

b. Third-Party Service Providers

Vendors who process personal data on our behalf to deliver infrastructure, analytics, and secure hosting (e.g., AWS, Microsoft Azure, Google Cloud).

c. Professional Advisors

Lawyers, accountants, and auditors engaged for compliance and advisory services.

d. Business Transfers

If Idalia Technology undergoes a merger, acquisition, or sale, personal information may be transferred as part of the transaction.

e. Legal and Regulatory Disclosures

We may disclose information to comply with legal obligations or to protect our rights, property, or users.

We may share your data with third parties when you provide explicit permission.

We do not sell your personal information.

5. Your Choices and Rights

Under the Privacy Act 1988 (Cth) and other applicable laws, you have rights regarding your personal information, including to:

Request access to and correction of your data.
Request deletion, where legally permissible.
Opt-out of marketing communications at any time by following the unsubscribe link in an email or contacting us at privacy@useidalia.com.
Manage or restrict cookies via your browser settings.

We will respond to valid privacy requests within a reasonable timeframe in accordance with applicable laws.

6. Security of Your Personal Information

We implement appropriate administrative, technical, and physical safeguards to protect your personal data. However, no online transmission or storage system is entirely secure.

7. International Data Transfers

Your information may be transferred and processed in countries outside Australia where our service providers operate (such as the United States, Singapore, or the European Union).
We ensure all transfers comply with applicable data protection standards, including contractual safeguards.

8. Children’s Privacy

The Site and Services are intended for business professionals and are not directed to children under the age of 13.
We do not knowingly collect data from children. If you believe we have collected such data, please contact us immediately.

9. Do Not Track

Our website does not currently respond to Do Not Track (DNT) browser settings.
You can learn more about DNT at https://www.allaboutdnt.com.

10. Changes to This Privacy Policy

We may update this Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.
Continued use of the Site or Services after such changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have any questions or concerns regarding this Policy or how we handle your personal information, please contact:

Idalia Technology Pty. Ltd.
Email: privacy@useidalia.com
Website: https://www.useidalia.com